"I think sometimes we underestimate how much time it takes to make change and that it doesn’t happen overnight. Small steps and small processes can go a long way. And so, I think sometimes we see ‘this needs to happen.’ For example, I remember with HQ with the B Corp Certification, I was like “Oh yea, we just need to do this, this, this, and this… and then we’ll be done” and that took 2 and a half years. At first, I was getting really frustrated. I felt like we needed to push this along and I really wanted this to happen. I started to embrace bringing people in to support us. We started bringing in interns to help us with the documentation process along the way... You really have to bring in a team around you and trust in that team of people."